Shipping policy

Last Updated: June 2, 2026

At OnixShu Fantasy Workshop, we specialize exclusively in digital books and downloadable electronic content. Because our inventory is entirely digital, no physical items will be shipped, and there are zero shipping fees or handling charges applied to your order.

Below are the terms, timelines, and conditions governing the delivery of our digital products globally, in strict compliance with European Union and United States e-commerce regulations.

1. Delivery Methods and Timelines

Immediately upon successful completion of your payment processing at checkout, your digital files are generated and dispatched. You will receive access through two parallel delivery channels:

  • Instant On-Screen Download: A direct download link will appear on the order confirmation page immediately after checkout is completed.

  • Automated Email Delivery: An automated confirmation email containing permanent, secure access links to your digital books will be sent to the email address you provided during checkout. This email typically arrives within 1 to 10 minutes.

Note to Gmail/Yahoo Users: If you do not see the delivery email within 10 minutes, please check your "Spam," "Junk," or "Promotions" folders, as automated download filters can sometimes misroute digital receipts.

2. File Formats and System Compatibility

To ensure full compliance with cross-border accessibility standards, our digital books are delivered in universally recognized, non-proprietary electronic formats (predominantly .PDF and/or .EPUB formats).

  • It is the customer's responsibility to ensure they possess a compatible device (e.g., e-reader, smartphone, tablet, computer) and appropriate software capable of opening and rendering these file extensions.

3. International Access and Geo-Restrictions (EU & US Compliance)

In alignment with the EU Geo-blocking Regulation (Regulation (EU) 2018/302) and US Federal Trade Commission (FTC) digital fair-access guidelines:

  • We do not artificially restrict or discriminate against download speeds or accessibility based on your geographic location or nationality.

  • As long as you have a stable internet connection, you can purchase, download, and read our content from anywhere in the world.

4. Download Limits and Link Expiration

To protect our intellectual property from automated scrapers and piracy while maintaining a fair consumer experience:

  • Each unique download link is configured with a generous maximum download limit (e.g., 5 attempts).

  • If you lose your file due to a hardware failure, device change, or accidental deletion after exhausting your download limits, simply contact us at onix@onixshu.com with your original order number. We will gladly verify your purchase history and reset or re-issue your download links free of charge.

5. Technical Failure and Non-Delivery Resolution

Under the US FTC Mail, Internet, or Telephone Order Merchandise Rule and EU Digital Content Directive (Directive (EU) 2019/770), a product is considered legally "undelivered" if a technical failure on our platform prevents your access.

If you encounter an error (such as a 404 broken link, an interrupted download stream, or a corrupted file warning):

  1. Do not attempt multiple frustrated checkouts.

  2. Contact us immediately at onix@onixshu.com.

  3. We commit to investigating technical blockages and manually delivering a functional copy of the book directly to your inbox within 24 hours.

Contact Information

For any assistance regarding an active download or missing delivery link, please reach out to our support hub:

  • Company: Onix Shu Ltd EOOD (Оникс Шу ЕООД)

  • Email: onix@onixshu.com

  • Address: Ralevitsa 73B, ap. 5, 11618, Sofia, Bulgaria